General Position Summary the Community Accountability Reporting Mechanism (CARM) Assistant is a key position in handling day-to-day collection, management, and response to all feedback cases within the project location. The CARM Assistant will help the CARM Officer/PAQ team to ensure responding directly to all feedback concerns and complaints raised by program participants and community members through a safe, accessible, transparent, and confidential CARM system. The CARM Assistant will help the CARM Officer in managing in-person, field, and community-based feedback channels, such as face-to-face, suggestion boxes, and hotline, ensuring all proper procedures of managing and responding to all feedback are followed by all Mercy Corps team members. Additionally, the CARM Assistant will help the CARM Officer to conduct community engagement and sensitization by providing guidance on key community accountability and safeguarding messages – including reference to existing Mercy Corps policies, and expected ethical behavior from all Mercy Corps, enumerators, consultants and partners. Essential Job Responsibilities Handling receiving the Hotline channel , whatsApp , SMS and Toll-free Channels at Country office. In particular classifying, translating, and reporting the suggestions and complaints received via CARM from MC beneficiaries. Following up and calling complainants, when necessary, such as in cases where the complaint that was filed was unclear, in order to gain further details like (place, name, what he or she complained about or requested information about. Ensuring that all suggestions and complaints received via hotline whatsApp , SMS, Toll-free and suggestion boxes are categorized, filed in the CARM database, and go through the appropriate channels until each one is resolved. Categorizing and logging all suggestion and complaints in a secure database Ensuring the confidentiality and security of all feedback received Assisting the PAQ/Accountability Officer r in analyzing the CARM suggestions and complaints received and in preparing a monthly reports Translating the text of written complaints into English, inputting the original Arabic complaint and the English translation into the secure CARM database. Follow up on the cases to be closed. Contacting the complainants whose cases have been resolved and survey their satisfaction with CARM and with how their complaint was handled overall Support the CARM officers if needed on the field. Other duties as assigned. Security Ensure compliance with security procedures and policies as determined by country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies. Organizational Learning As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. Supervisory Responsibility None Accountability Reports Directly To: CARM Officer Works Directly With: All Program, MEL Manager and MEL Team Knowledge and Experience Bachelor’s degree in social work, IT, or other relevant field is preferred. Previous work experience in an international or local Non-Governmental Organization (NGO) is preferred. Proven experience in remote data collection, and data management. Excellent Computer skills: proficiency in MS Office package, and strong knowledge of database management is required. Excellent listening, interpersonal, communication and networking skills; ability to work with diversified populations. High level of self-awareness and self-development with the maturity to deal with constructive feedback. Fluency in Arabic is required. Proficiency in the English is preferred. Success Factors: A successful incumbent will have good communication and interpersonal skills, demonstrated attention to details, and will be committed working ethically with Mercy Corps stakeholders regardless of race, religion, ethnicity, abilities, or gender. S/he will be highly motivated, and capable of working with or without direct supervision. Other factors include: The ability to work under pressure. Willingness and ability to quickly learn new information/concepts and implement them. Strong team player with initiative and positive attitude towards problem solving. A learning approach to work with excellent capacity building skills. Attention to detail and patience to double check data results. Self-starter, multi-tasker, solution-seeker, and innovator. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Al Mukalla, Hadramout, and it requires travel to Aden to support the project's activities. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Goal Completion: Inspired to perform well by the completion of tasks

General Position Summary The MEAL Officer position will be responsible for monitoring and quality assurance across all the components of the Fresh Horizon project in Hadramout and Aden Governorate. The incumbent will be responsible for collecting, analyzing and reporting relevant data in order for the team to measure program impact and ensure compliance with the MC Minimum Standards. A major focus of this position is to manage online and offline databases of the project and perform regular data reviews to ensure the validity, reliability, relevance, timeliness, and accuracy of captured information. The M&E Officer will assist the PAQ Manager in maintaining all hard and soft copy data, maintaining databases, data analysis, training field teams in M&E systems, and liaising with the field team to track progress against objectives and targets Essential Job Responsibilities Management of Data and Information Systems Develop and manage online databases and offline trackers for the project. Guide and supervise the entry of monitoring data into the-developed online databases according to the projects MEL plan. Develop and manage a centralized IPTT that automatically fed with data from relevant databases. Perform regular data cleaning to detect corrupt or inaccurate records from project’s record sets, or databases and correct it by replacing, modifying, or deleting the coarse data. Conduct regular reviews of collected data to ensure validity, reliability, relevance, timeliness, and accuracy of captured information. Provide support to the PAQ Manager and Senior MEAL Officer in the design of online tools using various digital platforms as needed. Ensure all MEL related data and documents/ files are properly organized and stored online in compliance with MC Minimum Standards. Provide timely reports and data summaries to the Senior MEAL Officer (including filling in data for indicators for each location and program) of routine data. Participate in the dissemination and presentation of data back to programs and communities Participate in data review workshops with MEAL and program staff Technical Support and Management of Monitoring & Evaluation Activities Support the design and implementation of the Monitoring and Evaluation Plans and ensure systems are fully functioning throughout the project duration and adjusted when required. Assist the PAQ Manager in building the capacity of all relevant team members to develop and maintain a robust M&E system supported by proper documentation and sufficient means of verification. Ensure programs use the necessary and proper M&E systems and tools, to inform and improve each individual program, as well as feed into the broader nation-wide M&E system. Support collecting of and reporting on relevant indicators to the organizational-wide M&E system Implement data quality assurance processes, including PDMs, assessments, and beneficiary verification in the field Maintain proper project documentation and records as per the PM@MC requirements. Supervision and Management of MEL Staff Develop weekly and monthly work plans with the teams.  Track the teams’ ability to deliver on the plans and report back to the team each week Supervise enumerators, data entry clerks Other Conduct himself/herself both professionally and personally in such a manner as to bring credit to the organization and to not jeopardize its humanitarian mission Other duties as assigned. Supervisory Responsibility None Accountability Reports Directly To: Project Manager, PSE Works Directly With: PAQ, Program Team, Finance and Operation team enumerators, data entry clerks, Operations Knowledge and Experience A university degree in relevant field is required. At least 2 years’ experience working within an international NGO is preferred. Experience and skills in quantitative and qualitative/participatory research methods and analysis. Good understanding of monitoring tools Advanced computer skills in MS Office programs, particularly Excel. Ability to think independently and problem solve. Ability to interpret figures. Strong organizational skills and ability to multi-task. Honest, hardworking and committed to community development. Good oral and written English and Arabic skills Experiencing managing/supervising staff Success Factors The successful MEL Officer will have an outstanding ability to mobilize community for data collection. S/he should have ability to undertake multiple tasks and be flexible. S/he should have problem solving skills and pay attention to details. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments with an appropriate sense of humor and make effective written and verbal communication a priority in all situations Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Al Mukalla, Hadramout, and it requires travel to Aden to support the project's activities.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

General Position Summary: The Business Training Project Officer will support the design and delivery of training activities for vulnerable fishing households and small-scale traders. The role will focus on building participants’ business knowledge and capacity to effectively adopt and manage cold chain equipment. This includes delivering or coordinating training in financial literacy, record keeping, costing, and customer relationship management. The Officer will work closely with cooperatives, vendors, and business development service providers to ensure that trainings are practical, gender-sensitive, and aligned with market demands. They will also contribute to identifying opportunities for post-training support and longer-term sustainability. Essential Responsibilities: Deliver training sessions on core business skills (e.g. costing, bookkeeping, customer service) to traders and fishing households. Coordinate with the Capacity Strengthening Coordinator and cooperatives to schedule and mobilise training participants. Support adaptation of training materials to local context and ensure content is accessible for low-literacy audiences. Track attendance and monitor improvements in knowledge, skills, and business practices among participants. Conduct follow-up visits or phone surveys with trained participants to assess uptake and provide additional guidance. Facilitate referrals to vendors, MFIs, or other services as needed to complement business development goals. Ensure strong inclusion of women and youth in training design, outreach, and delivery. Identify and support opportunities for cooperatives or private actors to deliver training sustainably post-project. Contribute to training reporting and learning documentation.. Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. Supervisory Responsibility: None Accountability Reports Directly To: Capacity Strengthening Coordinator Works Directly With: Cooperative Project Officer, Private Partnership Coordinator, MEL Officer, Local Training Providers, Business Development Service Providers, Cooperatives, Traders, and Fishing Households. Knowledge and Experience: Bachelor’s degree in business administration, education, or related field. Minimum 2–3 years of experience delivering business or vocational training, especially in rural or informal market contexts. Familiarity with financial literacy, small business operations, or value chain development. Strong facilitation skills and experience working with low-literacy or vulnerable populations. Prior experience coordinating with community groups, training institutes, or NGOs preferred. Sensitivity to gender, inclusion, and cultural dynamics in training delivery. Fluency in Arabic required; working proficiency in English preferred. Success Factors: The successful candidate will be an engaging facilitator with a hands-on understanding of small business challenges in fragile contexts. They will have the patience, adaptability, and interpersonal skills needed to support diverse participants with varied needs. A commitment to practical, participant-led learning and inclusion will be key, alongside strong coordination and follow-up capacity to support meaningful outcomes. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Al Mukalla, Hadramout and it may require travel to Aden to support the project activities. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Financial: Inspired to perform well by monetary reimbursement

General Position Summary: The Cooperative Project Officer will be responsible for supporting the governance and operational strengthening of fisheries cooperatives in Hadramout/Aden. The Officer will help cooperatives improve transparency, financial management, and service delivery to members. This includes facilitating governance assessments, co-developing capacity strengthening plans, supporting cooperative-led cold chain uptake, and linking cooperatives with equipment suppliers, financial service providers, and training institutions. The Officer will ensure that supported cooperatives are well-positioned to promote sustainable, inclusive, and locally owned solutions that extend beyond the life of the project. Essential Responsibilities: Conduct governance assessments for fisheries cooperatives and help co-develop tailored capacity strengthening plans. Provide regular coaching to cooperative boards and management teams on transparency, member engagement, and financial management. Facilitate linkages between cooperatives and equipment suppliers, MFIs, business development service (BDS) providers, and government departments. Support cooperatives to coordinate group purchases, shared use of cold chain equipment, and management of shared assets. Promote inclusion of vulnerable members, including women and youth, in cooperative decision-making and benefit sharing. Help pilot cooperative-led service models such as pooled maintenance support, fee-for-service training, or input procurement. Contribute to cooperative learning events and exchange visits to promote peer learning and dissemination of best practices. Track progress against cooperative improvement plans and report on progress, risks, and emerging needs. Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. Supervisory Responsibility: None Accountability Reports Directly To: Capacity Strengthening Coordinator Works Directly With: MEL Officer, Private Partnership Coordinator, Local Authorities, Cooperative Boards, and Business Development Service Providers. Knowledge and Experience: Bachelor’s degree in cooperative development, business administration, community development, or related field. Minimum 3 years of experience supporting cooperatives or community-based organisations, preferably in the livelihoods or fisheries sector. Demonstrated understanding of governance principles, financial management, and cooperative business models. Experience facilitating participatory assessments, training, and coaching. Knowledge of inclusive development practices and experience working with women and youth. Strong interpersonal, facilitation, and coordination skills. Fluency in Arabic required; working proficiency in English preferred. Success Factors: The successful candidate will be a strong facilitator and coach with a practical understanding of cooperative governance and rural enterprise strengthening. They will bring a passion for inclusive, community-driven development and the ability to build trust and accountability with local groups. A commitment to transparency, local ownership, and long-term sustainability, combined with adaptive thinking and strong communication skills, will be key to success in this role. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Al Mukalla, Hadramout it may require travel to Aden to support the project implementation. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required Financial: Inspired to perform well by monetary reimbursement Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization