The Community Feedback Mechanism is a key component of NRC’s commitment to Accountability to Affected Populations (AAP), ensuring that communities can safely provide feedback, ask questions, and raise concerns about NRC programmes and services. Through accessible and trusted communication channels, the CFM supports transparent dialogue between NRC and communities, strengthens programme quality, and promotes safeguarding and ethical conduct. The CFM Assistant supports the implementation of these mechanisms by facilitating the safe collection, documentation, and follow-up of feedback, while helping ensure that community voices inform programme improvements and organisational learning Responsibilities The CFM Assistant provides frontline support to NRC’s Community Feedback Mechanism (CFM) at Country Office (CO) or Area Office (AO) level. The role oversees contextually appropriate feedback channels, such as phone hotlines, ensuring that community feedback is collected, recorded, and forwarded safely and ethically in line with the global CFM Handbook guidelines. The Assistant also supports community awareness-raising and reporting, playing a key role in ensuring NRC’s feedback system is safe, accessible, trusted, and responsive to the needs of affected people. The position will focus on implementing the position responsibilities for NRC’s cash programmes. Generic Responsibilities Receive, record, process and respond to community feedback received through NRC’s channels (hotlines, boxes, helpdesks, digital systems). Enter, maintain and clean feedback data in NRC’s CFM data management system. Ensure confidentiality, accuracy, and ethical handling of feedback, especially sensitive feedback, per NRC CFM Handbook guidelines. Provide accurate and timely information to project participants about NRC’s services, as well as responses to other frequently asked questions, as available. Support referrals and follow-up with relevant programme or support staff both within NRC and externally. Monitor and track feedback to ensure timely closure, document all actions taken, and follow up with the feedback provider as needed. Support filing, archiving, and preparation of CFM reports. Support awareness sessions with communities and staff on NRC’s CFM approach, service mapping and NRC representation in relevant external CEA coordination forums. Compliance and adherence to NRC policies, guidance, and procedures, and a specific responsibility for the CFM policies (CEA, Safeguarding, Speak-Up), CFM Handbook, and procedures. Specific Responsibilities Answer hotline calls, emails or social media/SMS messages and document feedback in real time. Collect and record feedback from community-based channels (boxes, desks, outreach sessions). Translate and support communication with community members when required. Conduct spot checks on feedback mechanisms to ensure accessibility and inclusiveness. Securely file, archive, and manage CFM records. Support logistics for CFM trainings and community sensitisation activities. Monitor and forward non-sensitive feedback to relevant programme teams or externally for follow up. Forward sensitive feedback immediately to relevant entities responsible for safe handling, e.g. to Speak Up for alleged misconduct, protection actors for protection reports, or HSS for health and safety incidents. Share field-level observations on accessibility, challenges, and good practices in feedback handling. Carry out any other tasks relevant to the function and the position as delegated by the line manager. Critical Interfaces Programme teams Assign feedback, referrals (for new services), programme adaptation, learning and reporting. MEAL teams Use of CFM data for monitoring, learning, triangulation and outcome measurement. Community leaders and project participants Awareness raising and ensuring accessibility of channels. Qualifications The following are examples and can be adapted (i.e. irrelevant ones may be removed and others can be added). It is recommended to maintain a maximum of 10 generic professional competencies in the list. 1 to 2 year of relevant experience in accountability, MEAL, community engagement, or protection. Bachelor’s Degree or relevant vocational training. Knowledge of CEA, PSEA, child safeguarding, and the Core Humanitarian Standard (CHS). Good spoken and written English. Proficiency in Microsoft Office standard applications (Word, Excel, PowerPoint, Outlook) is required; experience with Microsoft 365 collaboration tools (e.g., SharePoint, Teams, OneDrive, Planner) is an advantage. Behavioural Competencies Handling insecure environment Working with people Communication with impact and respect Analysing Coping with Change

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: The Risk and Compliance Coordinator has a country-wide role and is responsible for strengthening risk management, compliance oversight, audit readiness, and accountability across DRC Yemen. The position supports the Country Director, SMT, Area Managers, and Heads of Department in identifying, assessing, monitoring, and mitigating operational, compliance, and institutional risks. The role ensures that DRC policies, donor requirements, local laws, and global risk and compliance standards are effectively communicated, implemented, and monitored across country and area operations. This includes supporting risk registers, compliance improvement plans, internal reviews, audit follow-up, Code of Conduct reporting processes, and the implementation of corrective actions. The Risk and Compliance Coordinator also leads capacity building on risk management, compliance, internal controls, fraud awareness, accountability commitments, and DRC tools such as the Risk Management Framework, Compliance Self-Checks, and COCRM system. The position promotes a culture of accountability, transparency, and continuous improvement by providing practical recommendations, reporting key risks and findings to management, and supporting teams to address identified gaps. Main responsibilities: Risk Mapping and Management Support the rollout and implementation of DRC’s Risk Management Framework in coordination with HQ and senior management, ensuring risks related to country operations are systematically identified, assessed, and managed. Build staff capacity on risk management by delivering training and guidance on the use of DRC’s Risk Management Framework, tools, and reporting processes. Coordinate with the Country Director and relevant departments to ensure the country risk matrix is regularly updated, consolidated, and presented for management review and decision-making. Support risk meetings by preparing updated risk information, tracking key mitigation actions, and following up with responsible departments to ensure timely implementation. Compliance Review and ensure updated compliance and accountability improvement plans in collaboration with heads of departments. Support and evaluate areas of compliance risk while populating risk registers and recommending corrective actions based on internal reviews to ensure full compliance with DRC and donor guidelines. Provide feedback to line managers for action after internal reviews of finance, supply chain, HR and administration that may involve monthly financial and non-financial transactions/documents reviews. Work with operations department to ensure DRC policies and procedures are relevant, communicated, and implemented. Build capacity of team members by conducting and/or coordinating training to strengthen internal controls, fraud detection, while contributing to the development of training materials and resources. While using the Compliance Self Checks (CSC), assist field and country offices in developing recommendations and action points to improve on gaps identified. Lead on compliance training and responding to compliance issues at grants opening and close out meetings; including lessons learned from relevant projects through engagement with CO. Internal and External Audits Lead the coordination of internal and external audits, donor spot checks, and compliance reviews by ensuring timely preparation, documentation, and engagement with auditors. Maintain centralized audit documentation, including SharePoint repositories, strategic organizational documents, and audit evidence, ensuring accessibility, completeness, and version control. Coordinate the collection, review, and submission of finance, supply chain, HR, and administration documentation in response to audit samples and information requests. Monitor and track audit findings and recommendations, facilitate timely follow-up with responsible departments, and provide regular status updates to SMT to ensure closure within agreed timelines. Analyze recurring audit observations and develop standardized documentation requirements, guidance, and best practices to strengthen internal controls and improve audit readiness across all departments. Promote continuous improvement by supporting departments in implementing corrective actions and strengthening compliance with DRC policies, donor requirements, and statutory obligations.. Code of Conduct capacity Monitor compliance with DRC's global compliance and risk management standards and advise management on areas requiring corrective action. Analyze trends and patterns arising from the Code of Conduct (CoC) reporting mechanisms, identify systemic risks, and provide recommendations to strengthen organizational culture and controls. Oversee the implementation and administration of Code of Conduct reporting procedures, ensuring timely, confidential, and appropriate handling of all reported cases. Conduct or support investigations into allegations of fraud, corruption, misconduct, and other policy violations, ensuring investigations are carried out with the highest standards of confidentiality, impartiality, professionalism, and due process. Prepare investigation reports, document findings, and support management in implementing corrective, disciplinary, and preventive actions while safeguarding organizational integrity. Experience and technical competencies: Relevant university degree or equivalent professional qualification At least 6 years of relevant experience in Audit, Risk Management or Compliance in humanitarian or development sector. Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate/persuade Demonstrates understanding of the local laws and sensitivity to the socio-cultural context. Experience and effective use of tools and systems for risk management and compliance. Excellent analytical and critical thinking ability. Proven ability to work effectively with others to achieve results. Well organized and productive Education: Relevant university degree or equivalent professional qualification Experience as an auditor is beneficial Languages: Advanced English proficiency Fluency in local language All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: Extends through December 2027, with the possibility of further extension subject to fund availability. Position Band: This position will be placed in the non - Management (G1) band. Reports to the Country Director. Start date: ASAP Duty station: Sana’a Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer is responsible for the day-to-day follow-up, monitoring, and documentation of assigned protection activities in Sana’a, with regular travel to Hajjah and Al Hudaydah. The role conducts field visits to monitor implementation against agreed work plans, targets, and relevant protection standards, including activities implemented by local partners. The Protection Officer reviews partner reports, beneficiary databases, and supporting documentation to verify the completeness, accuracy, and consistency of reported achievements. The role identifies implementation gaps, data quality issues, and protection concerns, follows up on agreed actions with relevant teams and partners, and escalates significant issues to the Protection Team Leader. The Protection Officer also contributes to reporting, service mapping, referrals, and working-level coordination required for effective implementation of protection activities. Main Responsibilities: Program Implementation Support the timely and effective delivery of protection activities in accordance with project objectives, approved workplans, and relevant protection standards. Support the implementation of community-based services, including tailored support services, referral mechanisms, and linkages with legal, psychosocial, and other relevant services. Conduct regular field visits to monitor implementation progress against agreed work plans and targets, identify challenges, and provide recommendations for improvement. In collaboration with the Protection Team Leader, follow up on the quality and timeliness of activities implemented by local partners and verify alignment with agreed approaches, beneficiary selection criteria, and relevant protection standards. Supervise the disbursement of assistance to beneficiaries in accordance with applicable procedures. Review relevant tracking sheets to ensure completeness, accuracy, confidentiality, and timely updating. Follow up on agreed action points from field monitoring visits and report progress, outstanding issues and protection-related concerns to the Protection Team Leader. Maintain regular communication with relevant DRC and partner staff to follow up on assigned activities and ensure accountability, safeguarding and protection principles are applied. In coordination with the Protection Team Leader, identify partner capacity-strengthening needs and contribute to relevant capacity strengthening activities. Support the implementation of Protection activities in Sana’a, including Victim Assistance (VA) and referrals, through conducting field visits and engagement with beneficiaries and service providers, as required. Strengthen integration between Protection and Economic Recovery programming through supporting cross-sector referrals, coordination, and complementary support for individuals with identified needs. Partner Follow-up In collaboration with the Protection Team Leader, maintain regular follow-up with local partners on the implementation of agreed protection activities. Review partner activity plans and follow up on implementation against agreed timelines, targets, and deliverables. Review partner activity reports, beneficiary databases, and programme records for completeness, accuracy, and consistency with reported achievements. Cross-check reported achievements against beneficiary databases, supporting documentation, and field monitoring findings. Identify data gaps, inconsistencies or discrepancies and follow up with partners for clarification and correction. Follow up on recommendations and action points agreed with partners and escalate significant implementation, data quality or protection concerns to the Protection Team Leader. Coordination, Reporting and Data Quality Regularly review protection databases and programme records to ensure completeness, accuracy and consistency of reported data. Verify that reported achievements are supported by appropriate documentation and correctly reflected in relevant databases and tracking tools. Conduct data quality checks and identify missing, duplicate, incomplete or inconsistent information for follow-up and correction. Maintain accurate records of assigned activities, monitoring findings and follow-up actions, and contribute accurate and timely information to programme reports. Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader. Coordinate with MEAL colleagues, as required, to support data verification and follow-up on data quality issues. Ensure beneficiary information and sensitive protection data are handled confidentially and in accordance with DRC data protection requirements. Support the regular updating of service mapping and referral information in relevant programme locations to strengthen safe and effective referral pathways for DRC and partner teams. Participate in relevant internal and external coordination meetings, as requested by the Protection Team Leader. Other Any other duties relating to the nature of the job as directed by the line manager. Maintain positive work relationships with the team and promote team-building efforts. Adhere to DRC’s mission, values and Code of Conduct, including neutrality, Do No Harm and non-discrimination. Treat all partners and beneficiaries with dignity and respect. About you To be successful in this role, you must have: Experience and technical competencies: Minimum 3 years of professional experience in humanitarian protection programming, including implementation and field follow-up of protection activities. Experience working with local or national implementing partners and following up on activity implementation against work plans, targets, and deliverables. Strong understanding of humanitarian principles, Do No Harm, and safe and ethical programming. Experience working in an international organization is preferred. Experience coordinating with other agencies, sectors, and relevant stakeholders. Excellent analytical, communication, and report writing skills. Ability to work independently, manage competing priorities, and perform effectively in a fast-paced and complex operational environment. Willingness to travel to Hajjah, Al Hudaydah, and other field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu. Languages: Arabic - Native English – very good Key stakeholders: DRC Protection Teams. Local partners and relevant I/NGOs. DRC Economic Recovery Teams. Relevant service providers. We offer DRC will offer the successful applicant a contract until 31 March 2027, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sana’a. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader.